Shipping
Orders placed before 1pm will be shipped same business day. Orders placed after 1pm will be shipped next business day.
United States
USA Customs & Duties – You won’t have to pay any additional charges on your order
| SERVICE | TIMEFRAME | COST |
| DHL Express | 2-5 Business Days |
Free over $100 USD $10 under $100 USD |
Canada
| SERVICE | TIMEFRAME | COST |
| DHL or FedEx Express | 5-7 Days |
Free over $200 CAD $15 under $200 CAD |
Australia
| SERVICE | TIMEFRAME | COST |
| Australia Post Express | 2-3 Days |
Free over $150 AUD $10 under $150 AUD |
United Kingdom
| SERVICE | TIMEFRAME | COST |
| DHL Express | 3-5 Days |
$20 GBP |
New Zealand
| SERVICE | TIMEFRAME | COST |
| DHL Express | 1-2 Days |
Free over $150 NZD $20 under $150 NZD |
| DHL Standard | 7-10 Days |
Free over $100 NZD $14 under $150 NZD |
Europe
|
SERVICE |
TIMEFRAME |
COST |
|
DHL Express |
3-5 Days |
$20 USD |
Rest Of The World
| SERVICE | TIMEFRAME | COST |
| DHL Express | 3-5 Days | $20 USD |
*Delivery time is dependent on location and delays, please ask if you are unsure about the shipping times to your location.
Which carrier do you use for your shipments?
Dependent on your location, our shipment providers are DHL, Fed Ex, USPS, UPS and Australia Post. All services we use are express but will have different time frames depending on location.
Do you offer shipping protection?
By choosing Leni Swims Package Protection at checkout your order will be covered for any damaged, lost and stolen packages in transit. If you choose not to add Leni Swims Package Protection, you accept that Leni Swims is not liable for items that are damaged, lost or stolen in transit.
How long until my order is fulfilled?
Orders will be fulfilled same business day if ordered before 1pm.
Orders after 1pm will be fulfilled next business day.
Shipping
All unclaimed/undelivered parcels that are returned back to Leni Swims will be shipped back at the customer's own expense.
Leni Swims is not liable for incorrect information given to us at checkout. It is the customers responsibility to make sure information is correct before placing an order and we are unable to provide a refund.
Leni Swims is not liable if your parcel is stolen, damaged or lost in transit if customers opt out of Route Shipment Protection at checkout.
Customs import duty and taxes
USA & Australia – You won’t need to pay any additional customs fees or duties. What you see at checkout is the total cost – no surprises.
All Other Countries – You may be responsible for any import duties, taxes, or customs fees once your order arrives. These charges are determined by your local customs authority, and unfortunately, we don’t have control over them. We recommend checking with your country’s customs office for more information before placing your order.
Need help?
Frequently Asked Questions
RETURNS
Full price: We accept returns for a store credit only or exchange. You have 14 days from delivery of your order to start a return.
If exchange is selected and the product is not available at time of the exchange, a store credit will be issued.
Sale: Sale Items are FINAL and can't be returned.
We do not offer refunds unless an item is delivered faulty or damaged.
Visit our Returns Portal to start a return, or Contact Us.
Once your return is lodged, you will receive an email from us with next steps. Check your spam/junk if you can't find it.
Please allow us 3 business days from delivery to process your store credit or exchange.
SHIPPING
All orders placed before 1pm ET will be sent the same business day. All other orders will be sent the next business day. All weekend orders will be shipped Monday.
Please refer to our Shipping page for specific timeframes. We use express shipping which is normally between 2-5 business days!
Please contact us to organise a re-ship. Please note all re-ships incur a $20 fee.
Sizing, and Fabrics
Swimwear care instructions:
-Hand wash swimwear in cold water, do not use any detergents
-If your swim does have any stains, you can carefully use a fragrance free detergent on a specific spot by hand
-Dry laying flat in the shade on a towel
-Ensure it is completely dry before storing away
Please ensure you do not use any bleach or strong detergents on your swimwear, or place in the washing machine.
Other notes:
-Our ribbed and shimmer fabrics will get caught on surfaces more easily and we ask you are careful when wearing them
-Please be aware of tanning oils, fake tan products and sunscreens when wearing your swim
-Swimwear can fade slightly over time, particularly with repeated washing and wear
Email us at customercare@leniswims.com with what styles you are looking at purchasing, plus your measurements:
-bust
-underbust
-hip
-waist
As a general rule, we recommend sizing up if you are in between sizes.
However depending on style, you will see customised sizing and fit information on every product page.
All swimwear is made with ultra soft, recycled REPREVE fabrics with a composition of 78% Recycled Nylon, 22% Elastane. All swimwear is double lined to ensure comfort and a seamless fit.
Our swimwear is ethically handmade in Bali, Indonesia.
Editing Or Cancelling orders
Please email us asap at customercare@leniswims.com. Due to fast fulfilment times, we can't guarantee we can update your order
Please note we are unable to cancel or alter an order once it has been placed into our fulfilment system. Please review your order before placing it.
If we are unable to fulfil your order, we will offer a refund or swap for another style on our site. If you have ordered multiple items, we are only able to refund the corresponding item to the out of stock style.
Taxes and duties
USA & Australia/NZ – You won’t need to pay any additional customs fees or duties. What you see at checkout is the total cost – no surprises.
All Other Countries – You may be responsible for any import duties, taxes, or customs fees once your order arrives. These charges are determined by your local customs authority, and unfortunately, we don’t have control over them. We recommend checking with your country’s customs office for more information before placing your order.
If you would like assistance with an estimated taxes/duties cost to your country, please email us at customercare@leniswims.com
Your order will not be refunded if returned to us or abandoned. If your order is shipped back to us and you would like it reshipped, there will be a fee based upon shipping destination