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Returns And Exchanges

Returns Policy

 Regular Returns / Exchanges:

UNITED STATES RETURNS POLICY

Full Price: We accept returns within 14 days of receiving your shipment for an exchange or store credit. 

Sale: We accept returns within 14 days for a store credit.

Archive: Items labelled Archive are final and can not be returned.

If your request exchange item is out of stock, a store credit will be issued.

We do not offer refunds unless an item is delivered faulty or damaged.

All sale items are final, and are not eligible for return. 

Once we receive your return, you will be provided with a store credit valid for 3 years to use storewide.

We recommend you use trackable shipping as Leni Swims is not liable for packages lost in transit. Customer is responsible for the shipping cost to return their items.

Item must be unworn, undamaged, unwashed with tags attached and in original packaging. Sanitary liners must also be intact. 

For sanitary reasons we ask that you please try on swimwear over your underwear.

To start a return head to our Start A Return page. 

INTERNATIONAL RETURNS POLICY

Full Price: We accept returns within 14 days of receiving your shipment for a store credit. 

Sale: We accept returns within 14 days for a store credit.

Archive: Items labelled Archive are final and can not be returned.

If your request exchange item is out of stock, a store credit will be issued.

We do not offer refunds unless an item is delivered faulty or damaged.

All sale items are final, and are not eligible for return. 

Once we receive your return, you will be provided with a store credit valid for 3 years to use storewide.

We recommend you use trackable shipping as Leni Swims is not liable for packages lost in transit. Customer is responsible for the shipping cost to return their items.

Item must be unworn, undamaged, unwashed with tags attached and in original packaging. Sanitary liners must also be intact. 

For sanitary reasons we ask that you please try on swimwear over your underwear.

To start a return head to our Start A Return page. 

Gift Cards

Gift Cards are non-refundable, and can't be redeemed for cash.


Faulty items 

Please email hello@leniswims.com with your order number within 7 days of receiving your shipment. 

Any faults reported after a month will not be accepted. 

Leni Swims will provide you with a shipping label to return faulty swimwear for an exchange of the same swimsuit. 

Refunds will be issued if the item is deemed faulty and cannot be replaced. 

Cancellations

Please note we are unable to cancel or alter an order once it has been placed into our fulfilment system. Please review your order before placing it.

If we are unable to fulfil your order, we will offer a refund or swap for another style on our site. If you have ordered multiple items, we are only able to refund the corresponding item to the out of stock style.

Any questions, please reach out to our team at customercare@leniswims.com

Redelivery

Any orders that need to be redelivered will incur a $20 fee

Need help?

Frequently Asked Questions

RETURNS

SHIPPING

Sizing, and Fabrics

Editing Or Cancelling orders

Taxes and duties