If you are based in Australia or New Zealand, please contact us at firstname.lastname@example.org to organise your return
Due to high demand, we offer returns for a store credit only. If you are looking to exchange your size, return your purchase for a store credit to then buy your desired size.
All sale items are final sale and cannot be returned
Once your return is lodged, you will receive an email from us with next steps. Check your spam/junk if you can't find it
Please allow us 3 business days from delivery to process your store credit.
All orders ship from our US warehouse
All orders placed before 1pm ET will be sent the same business day. All other orders will be sent the next business day. All weekend orders will be shipped Monday.
Our warehouse is located in the USA. All orders within the USA will be sent with 2-5 day* express shipping. All international orders will be sent with 3-7 day* express shipping, please be aware we are experiencing international shipping delays to some locations.
*Dependent on location, please ask if you are unsure about the shipping times to your location.
We reccomend contacting your local carrier to speak to somoene directly.
If you still can't find your package, we reccomend filing a claim with the carrier.
Please note, we offer ROUTE protection packaging at checkout. This is shipping insurance which allows any lost, stolen or damaged packages to be instantly replaced or refunded. If you do not chose to add ROUTE, we are not responsible for any lost, stolen or damaged packages.
Route Green Package Protection can be added onto every order at checkout. Your order is covered from any loss, damage or theft. Instantly revolve shipping issues in a few clicks. Plus, certified carbon neutral shipping.
We highly reccomend adding route on at checkout to ensure you are covered if anything happens to your shipment. Please note if you do not add ROUTE, Leni Swims is not liable for any lost, stolen or damaged packages.
FAULTY ITEMS / INCORRECT ORDERS
Please email email@example.com with your order number within 7 days of receiving your shipment.
Any faults reported after a month will not be accepted.
Leni Swims will provide you with a shipping label to return faulty swimwear for an exchange of the same swimsuit.
Refunds will be issued if the item is deemed faulty and cannot be replaced.
Select 'incorrect item receieved', and upload a photo of the item you received. Once approved, your correct item will then be sent out.
Email us at firstname.lastname@example.org with what styles your looking at purchasing, plus your measurements:
From here our team will get back to you in 2 business days with a customised suggestion
As a general rule, we reccomend sizing up if you are in between sizes.
However depending on style, you will see sizing anf fit information on every product page.
We try our best to restock our bestsellers frequently, and also offer pre orders for our in demand styles.
If you are waiting for a specific product, be sure to head to the product page and sign up for restock notifications
Preorder shipment dates will be provided in the product description for every order. Please note we can't guarantee a delivery date for our preorders.
EDITING OR CANCELLING AN ORDER
Please note we are unable to cancel or alter an order once it has been placed into our fulfilment system. Please review your order before placing it.
If we are unable to fulfil your order, we will offer a refund or swap for another style on our site. If you have ordered multiple items, we are only able to refund the corresponding item to the out of stock style.
TAXES AND DUTIES
All international parcels may be subject to taxes and duties. Leni Swims does not cover any costs, these must be paid for in full by the customer.
We are legally required to state the full retail value of the goods you are purchasing.
If you would like assistance with an estimated taxes/duties cost to your country, please email us at email@example.com