Shipping

Q: How do I look after my swimwear?

Swimwear care instructions: -Hand wash swimwear in cold water, do not use any detergents -If your swim does have any stains, you can carefully use a fragrance free detergent on a specific spot by hand -Dry laying flat in the shade on a towel -Ensure it is completely dry before storing away Please ensure you do not use any bleach or strong detergents on your swimwear, or place in the washing machine. Other notes: -Our ribbed and shimmer fabrics will get caught on surfaces more easily and we ask you are careful when wearing them -Please be aware of tanning oils, fake tan products and sunscreens when wearing your swim -Swimwear can fade slightly over time, particularly with repeated washing and wear

Shipping

All Orders will be fulfilled from our US warehouse same business day if ordered before 1pm ET. Orders after 1pm ET will be fulfilled next business day.

USA

SERVICE

TIMEFRAME

COST

USPS First Class

2-5 Business Days

Free over $100 USD

$10 under $100 USD

CANADA

SERVICE

TIMEFRAME

COST

DHL or FedEx Express

5-7 Days

Free over $200 CAD

$15 under $200 CAD

AUSTRALIA

SERVICE

TIMEFRAME

COST

DHL or FedEx Express

5-7 Days

Free over $250 AUD

$12 under $250 AUD

REST OF WORLD

SERVICE

TIMEFRAME

COST

DHL or FedEx Express

5-10 Days

Free over $200 USD

$30 under $200 USD

*Delivery time is dependent on location and delays, please ask if you are unsure about the shipping times to your location.

Which carrier do you use for your shipments?
Dependent on your location, our shipment providers are DHL, Fed Ex, USPS, UPS and Australia Post. All services we use are express but will have different time frames depending on location.

Do you offer shipping protection?
By choosing Leni Swims Package Protection at checkout your order will be covered for any damaged, lost and stolen packages in transit. If you choose not to add Leni Swims Package Protection, you accept that Leni Swims is not liable for items that are damaged, lost or stolen in transit.

How long until my order is fulfilled?
Orders will be fulfilled same business day if ordered before 1pm ET.
Orders after 1pm will be fulfilled next business day.

Where will my order be fulfilled from?
All orders are shipped from our warehouse in the USA.

Will I have to pay taxes or duties?

You will be liable for all import duties, customs and taxes. Please note that we do not have any control for any customs, duties and taxes levied by the country your order is being shipped to. Please make yourself aware of your country's taxes or duties before purchasing from us.

Shipping
All unclaimed/undelivered parcels that are returned back to Leni Swims will be shipped back at the customer's own expense.
Leni Swims is not liable for incorrect information given to us at checkout. It is the customers responsibility to make sure information is correct before placing an order and we are unable to provide a refund.
Leni Swims is not liable if your parcel is stolen, damaged or lost in transit if customers opt out of Route Shipment Protection at checkout.

Customs import duty and taxes
Leni Swims is not liable for customs clearance fees that are required by your county.
Leni Swims is not responsible for delays caused by customs.
Prices online do not include custom fees.
By law we are required to declare the exact value of all items and to mark them as merchandise.

Need help?

Frequently Asked Questions

RETURNS

What is your returns policy?

Full price: We accept returns for a store credit only or exchange. You have 14 days from delivery of your order to start a return.

If exchange is selected and the product is not available at time of the exchange, a store credit will be issued.

Sale: Sale Items are FINAL and can't be returned.

We do not offer refunds unless an item is delivered faulty or damaged.

Visit our Returns Portal to start a return, or Contact Us.

What are the next steps once I have lodged my return?

Once your return is lodged, you will receive an email from us with next steps. Check your spam/junk if you can't find it.

Please allow us 3 business days from delivery to process your store credit or exchange.

SHIPPING

How long does it take for orders to be fulfilled?

All orders placed before 1pm ET will be sent the same business day. All other orders will be sent the next business day. All weekend orders will be shipped Monday.

How long does delivery take?

. All orders within the USA and AU will be sent with 2-5 business days* express shipping. All international orders will be sent with 3-7 day* express shipping, please be aware we are experiencing international shipping delays to some locations which are out of Leni Swims control.

My order was returned to sender, how can I get it re-shipped?

Please contact us to organise a re-ship. Please note all re-ships incur a $20 fee.

Sizing, and Fabrics

How do I look after my swimwear?

Swimwear care instructions:

-Hand wash swimwear in cold water, do not use any detergents

-If your swim does have any stains, you can carefully use a fragrance free detergent on a specific spot by hand

-Dry laying flat in the shade on a towel

-Ensure it is completely dry before storing away

Please ensure you do not use any bleach or strong detergents on your swimwear, or place in the washing machine.

Other notes:

-Our ribbed and shimmer fabrics will get caught on surfaces more easily and we ask you are careful when wearing them

-Please be aware of tanning oils, fake tan products and sunscreens when wearing your swim

-Swimwear can fade slightly over time, particularly with repeated washing and wear

I need more help with sizing, who can I chat with?

Email us at customercare@leniswims.com with what styles you are looking at purchasing, plus your measurements:

-bust

-underbust

-hip

-waist

I am in between sizes, what do you recommend?

As a general rule, we recommend sizing up if you are in between sizes.

However depending on style, you will see customised sizing and fit information on every product page.

What are your fabrics made of, and where is your swimwear made?

All swimwear is made with ultra soft, recycled REPREVE fabrics with a composition of 78% Recycled Nylon, 22% Elastane. All swimwear is double lined to ensure comfort and a seamless fit.

Our swimwear is ethically handmade in Bali, Indonesia.

Editing Or Cancelling orders

I need to edit my order, where can I do this?

Please email us asap at customercare@leniswims.com. Due to fast fulfilment times, we can't guarantee we can update your order

I need to cancel my order, where can I do this?

Please note we are unable to cancel or alter an order once it has been placed into our fulfilment system. Please review your order before placing it.

If we are unable to fulfil your order, we will offer a refund or swap for another style on our site. If you have ordered multiple items, we are only able to refund the corresponding item to the out of stock style.

Taxes and duties

Will I have to pay taxes and duties?

All international parcels may be subject to taxes and duties. Leni Swims does not cover any costs, these must be paid for in full by the customer.

We are legally required to state the full retail value of the goods you are purchasing.

Please note we ship from the US, if you are located within the US you will not be subject to any taxes or duties.

If you would like assistance with an estimated taxes/duties cost to your country, please email us at customercare@leniswims.com

What happens if I do not pay my taxes and duties?

Your order will not be refunded if returned to us or abandoned. If your order is shipped back to us and you would like it reshipped, there will be a fee based upon shipping destination