FREQUENTLY ASKED QUESTIONS

Right of Withdrawal

As an EU customer, you have the right to withdraw from your order within 14 days of receiving your last item, without giving any reason.

To exercise this right, initiate your withdrawal through our withdrawal portal. You will need your order number and email address. Once submitted, you must return your items within 14 days of notifying us.

We will issue a full refund — including standard outbound shipping costs — within 14 days of receiving your returned goods. Refunds will be processed to your original payment method.

Once your return is lodged, you will receive an email from us with next steps. Check your spam/junk if you can't find it.

Please allow us 3 business days from delivery to process your store credit or exchange.

Return shipping is at the cost of the customer and will depend on your location

All orders placed before 1pm ET will be sent the same business day. All other orders will be sent the next business day. All weekend orders will be shipped Monday.

Please refer to our Shipping page for specific timeframes. We use express shipping which is normally between 2-5 business days!

Please contact us to organise a re-ship. Please note all re-ships incur a $20 fee.

Swimwear care instructions:

-Hand wash swimwear in cold water, do not use any detergents

-If your swim does have any stains, you can carefully use a fragrance free detergent on a specific spot by hand

-Dry laying flat in the shade on a towel

-Ensure it is completely dry before storing away

Please ensure you do not use any bleach or strong detergents on your swimwear, or place in the washing machine.

Other notes:

-Our ribbed and shimmer fabrics will get caught on surfaces more easily and we ask you are careful when wearing them

-Please be aware of tanning oils, fake tan products and sunscreens when wearing your swim

-Swimwear can fade slightly over time, particularly with repeated washing and wear

Email us at customercare@leniswims.com with what styles you are looking at purchasing, plus your measurements:

-bust

-underbust

-hip

-waist

As a general rule, we recommend sizing up if you are in between sizes.

However depending on style, you will see customised sizing and fit information on every product page.

All swimwear is made with ultra soft REPREVE®️ recycled fabric. Composition: 73% Recycled Polyester, 27% Spandex. Our shimmer fabrics: 73% Recycled Nylon, 10% Silver Metallic, 17% Spandex.

Please email us asap at customercare@leniswims.com. Due to fast fulfilment times, we can't guarantee we can update your order.

initiate your withdrawal through our withdrawal portal.

You won’t need to pay any additional customs fees or duties. What you see at checkout is the total cost – no surprises.