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Frequently Asked Questions

RETURNS

What is your returns policy?

We accept returns for a store credit only. You have 14 days from delivery of your order to start a return.

We do not offer exchanges due to high demand, we cannot guarantee stock will be available once we receive your return back to us.

We do not offer refunds unless an item is delivered faulty or damaged.

All final sale items are not eligible for return.

Can I exchange my order?

Due to high demand, we offer returns for a store credit only. If you are looking to exchange your size, return your purchase for a store credit to then buy your desired size.

All sale items are final sale and cannot be returned

What are the next steps once I have lodged my return?

Once your return is lodged, you will receive an email from us with next steps. Check your spam/junk if you can't find it.

Please allow us 3 business days from delivery to process your store credit.

SHIPPING

Where do you ship from?

Our warehouse is located in Cincinnati, USA

How long does it take for orders to be fulfilled?

All orders placed before 1pm ET will be sent the same business day. All other orders will be sent the next business day. All weekend orders will be shipped Monday.

How long does delivery take?

Our warehouse is located in the USA. All orders within the USA will be sent with 2-5 day* express shipping. All international orders will be sent with 3-7 day* express shipping, please be aware we are experiencing international shipping delays to some locations which are out of Leni Swims control.

Sizing, and Fabrics

I need more help with sizing, who can I chat with?

Email us at customercare@leniswims.com with what styles you are looking at purchasing, plus your measurements:

-bust

-underbust

-hip

-waist

I am in between sizes, what do you recommend?

As a general rule, we recommend sizing up if you are in between sizes.

However depending on style, you will see customised sizing and fit information on every product page.

What are your fabrics made of, and where is your swimwear made?

All swimwear is made with ultra soft, recycled REPREVE fabrics with a composition of 78% Recycled Nylon, 22% Elastane. All swimwear is double lined to ensure comfort and a seamless fit.

Our swimwear is ethically handmade in Bali, Indonesia.

Editing Or Cancelling orders

I need to edit my order, where can I do this?

Please email us asap at customercare@leniswims.com. Due to fast fulfilment times, we can't guarantee we can update your order

I need to cancel my order, where can I do this?

Please note we are unable to cancel or alter an order once it has been placed into our fulfilment system. Please review your order before placing it.

If we are unable to fulfil your order, we will offer a refund or swap for another style on our site. If you have ordered multiple items, we are only able to refund the corresponding item to the out of stock style.

Taxes and duties

Will I have to pay taxes and duties?

All international parcels may be subject to taxes and duties. Leni Swims does not cover any costs, these must be paid for in full by the customer.

We are legally required to state the full retail value of the goods you are purchasing.

Please note we ship from the US, if you are located within the US you will not be subject to any taxes or duties.

If you would like assistance with an estimated taxes/duties cost to your country, please email us at customercare@leniswims.com

What happens if I do not pay my taxes and duties?

Your order will not be refunded if returned to us or abandoned. If your order is shipped back to us and you would like it reshipped, there will be a fee based upon shipping destination