Ethics and Sustainability
ABOUT/ OUR ETHICAL PRODUCTION
Our swimwear is handmade in Bali by a small, family run manufacturing team. After beginning our brand in Australia, we are so excited to have an additional team on board to create products with us.
One of the core focuses of our brand is ethical production. Our team in Bali are provided with:
-Above minimum wage
-Health insurance for staff and their families
-Standard working hours with no forced overtime
We are proud to work alongside this team and their skills in areas such as:
-Quality control: each pair is individually checked for any defects or imperfections, with any faults repaired before being sent to our warehouse
-Re-make: any faulty beyond repair pieces are repurposed into new swimwear, or into a new fabric
-Preorders: we love implementing a preorder model to reduce waste and over production
-Product innovation and design: our team have been creating high quality pieces for years and are constantly providing us feedback on new ideas and designs, helping us to create the perfect pieces
ABOUT/ OUR PACKAGING
From production to end packaging, our process is completely plastic free, including our warehouse and offices.
Our bikinis are packed into biodegradable cassava bags.
Our cotton storage bags are designed to be reused to store your bikini in, to increase the longevity of your suit.
Our tags and liners are hygienic and made of recyclable paper.
ABOUT/ OUR FABRICS
We use a combination of REPREVE and CARVICO fabrics.
Our fabric creation process
Waste Collection: fishing nets, fabric scraps, ocean waste are collected
Regeneration: waste is melted down to create plastic 'pieces'
Remade: 'pieces' are remade into fabric fibres
Fabric: fibres are made into our luxurious repreve fabric
Product Creation: fabric is then hand sewn ethically to create our swimwear pieces
Certifications: All fabrics are OEKO-TEX and GRS certified, saltwater, suntan and oil resistant, and dyed using a low carbon footprint dye
ABOUT/ OUR DESIGN
We strive to create pieces which will last you years to come, and will be a staple in your swimwear collection. We have a focus on creating flattering cuts, timeless prints, colours and designs.
ABOUT/ OUR MARKETING
Our marketing revolves around a love for a high quality bikini that you'll keep in your swim collection for summers to come.
We have extremely limited sales.
Whilst we work with creators to promote our product, we only ever collaborate with those who truly love the product and have been wearing our brand for the product itself.
We never want to encourage our customers to impulse buy, or buy more than they need. This is why you'll find out marketing revolves around the benefits of our product itself, such as quality, craftsmanship, design and prints.
Any questions? Be sure to come chat with us on instagram @leniswims or email firstname.lastname@example.org
With love, Leni.
Frequently Asked Questions
We accept returns for a store credit only. You have 14 days from delivery of your order to start a return.
We do not offer exchanges due to high demand, we cannot guarantee stock will be available once we receive your return back to us.
We do not offer refunds unless an item is delivered faulty or damaged.
All final sale items are not eligible for return.
Due to high demand, we offer returns for a store credit only. If you are looking to exchange your size, return your purchase for a store credit to then buy your desired size.
All sale items are final sale and cannot be returned
Once your return is lodged, you will receive an email from us with next steps. Check your spam/junk if you can't find it.
Please allow us 3 business days from delivery to process your store credit.
Our warehouse is located in Cincinnati, USA
All orders placed before 1pm ET will be sent the same business day. All other orders will be sent the next business day. All weekend orders will be shipped Monday.
Our warehouse is located in the USA. All orders within the USA will be sent with 2-5 day* express shipping. All international orders will be sent with 3-7 day* express shipping, please be aware we are experiencing international shipping delays to some locations which are out of Leni Swims control.
Sizing, and Fabrics
Email us at email@example.com with what styles you are looking at purchasing, plus your measurements:
As a general rule, we recommend sizing up if you are in between sizes.
However depending on style, you will see customised sizing and fit information on every product page.
All swimwear is made with ultra soft, recycled REPREVE fabrics with a composition of 78% Recycled Nylon, 22% Elastane. All swimwear is double lined to ensure comfort and a seamless fit.
Our swimwear is ethically handmade in Bali, Indonesia.
Editing Or Cancelling orders
Please email us asap at firstname.lastname@example.org. Due to fast fulfilment times, we can't guarantee we can update your order
Please note we are unable to cancel or alter an order once it has been placed into our fulfilment system. Please review your order before placing it.
If we are unable to fulfil your order, we will offer a refund or swap for another style on our site. If you have ordered multiple items, we are only able to refund the corresponding item to the out of stock style.
Taxes and duties
All international parcels may be subject to taxes and duties. Leni Swims does not cover any costs, these must be paid for in full by the customer.
We are legally required to state the full retail value of the goods you are purchasing.
Please note we ship from the US, if you are located within the US you will not be subject to any taxes or duties.
If you would like assistance with an estimated taxes/duties cost to your country, please email us at email@example.com
Your order will not be refunded if returned to us or abandoned. If your order is shipped back to us and you would like it reshipped, there will be a fee based upon shipping destination