Returns And Exchanges
Returns Policy
Black Friday and Cyber Monday items are non-refundable and returnable for a store credit only. To lodge a return for store credit please click here.
All items purchased from our ‘SALE’ page are FINAL SALE and can not be returned.
Black Friday 30% off, 20% off or archive sale prices can't be applied to any orders made outside of our Black Friday period.
This policy applies to all orders placed from 11/12-11/28.
We accept returns for a store credit or exchange. You have 14 days from delivery of your order to start a return.
If your request exchange item is out of stock, a store credit will be issued.
We do not offer refunds unless an item is delivered faulty or damaged.
All sale items are final, and are not eligible for return.
Once we receive your return, you will be provided with a store credit valid for 3 years to use storewide.
We recommend you use trackable shipping as Leni Swims is not liable for packages lost in transit. Customer is responsible for the shipping cost to return their items.
Item must be unworn, undamaged, unwashed with tags attached and in original packaging. Sanitary liners must also be intact.
For sanitary reasons we ask that you please try on swimwear over your underwear.
To start a return head to our Start A Return page.
Faulty items
Please email hello@leniswims.com with your order number within 7 days of receiving your shipment.
Any faults reported after a month will not be accepted.
Leni Swims will provide you with a shipping label to return faulty swimwear for an exchange of the same swimsuit.
Refunds will be issued if the item is deemed faulty and cannot be replaced.
Cancellations
Please note we are unable to cancel or alter an order once it has been placed into our fulfilment system. Please review your order before placing it.
If we are unable to fulfil your order, we will offer a refund or swap for another style on our site. If you have ordered multiple items, we are only able to refund the corresponding item to the out of stock style.
Any questions, please reach out to our team at customercare@leniswims.com
Redelivery
Any orders that need to be redelivered will incur a $20 fee
Need help?
Frequently Asked Questions
RETURNS
Black Friday and Cyber Monday items are non-refundable and returnable for a store credit only. To lodge a return for store credit please click here.
All items purchased from our ‘SALE’ page are FINAL SALE and can not be returned.
This policy applies to all orders placed from 11/12-11/28.
We accept returns for a store credit only or exchange. You have 14 days from delivery of your order to start a return.
If exchange is selected and the product is not available at time of the exchange, a store credit will be issued.
We do not offer refunds unless an item is delivered faulty or damaged.
All final sale items are not eligible for return.
All Black Friday sale items are eligible for a store credit only, excludes final sale section of our site.
Once your return is lodged, you will receive an email from us with next steps. Check your spam/junk if you can't find it.
Please allow us 3 business days from delivery to process your store credit or exchange.
SHIPPING
Our warehouse is located in Cincinnati, USA
All orders placed before 1pm ET will be sent the same business day. All other orders will be sent the next business day. All weekend orders will be shipped Monday.
Our warehouse is located in the USA. All orders within the USA will be sent with 2-5 day* express shipping. All international orders will be sent with 3-7 day* express shipping, please be aware we are experiencing international shipping delays to some locations which are out of Leni Swims control.
Sizing, and Fabrics
Email us at customercare@leniswims.com with what styles you are looking at purchasing, plus your measurements:
-bust
-underbust
-hip
-waist
As a general rule, we recommend sizing up if you are in between sizes.
However depending on style, you will see customised sizing and fit information on every product page.
All swimwear is made with ultra soft, recycled REPREVE fabrics with a composition of 78% Recycled Nylon, 22% Elastane. All swimwear is double lined to ensure comfort and a seamless fit.
Our swimwear is ethically handmade in Bali, Indonesia.
Editing Or Cancelling orders
Please email us asap at customercare@leniswims.com. Due to fast fulfilment times, we can't guarantee we can update your order
Please note we are unable to cancel or alter an order once it has been placed into our fulfilment system. Please review your order before placing it.
If we are unable to fulfil your order, we will offer a refund or swap for another style on our site. If you have ordered multiple items, we are only able to refund the corresponding item to the out of stock style.
Taxes and duties
All international parcels may be subject to taxes and duties. Leni Swims does not cover any costs, these must be paid for in full by the customer.
We are legally required to state the full retail value of the goods you are purchasing.
Please note we ship from the US, if you are located within the US you will not be subject to any taxes or duties.
If you would like assistance with an estimated taxes/duties cost to your country, please email us at customercare@leniswims.com
Your order will not be refunded if returned to us or abandoned. If your order is shipped back to us and you would like it reshipped, there will be a fee based upon shipping destination